Terms and conditions

These terms and conditions (that may be modified every now and then) apply to all direct and indirect (through distributers) services available online, through any mobil device, by email or phone. By opening, browsing and using our website or any of our online apps and/or booking, you are accepting that you have read, understood and are accepting the terms and conditions below (including our privacy policy).

These pages, continent, structure, infrastructure and reservation services for all activities, tours, parties and services that we offer through our website online (the “service) belongs and are managed by Caribe Activo (“Caribe Activo”, “us”). They can only be used for personal use, non comercial, respecting the following the terms and conditions.

Our services

Through our website, we (Caribe Activo and associates) provide an online platform through which users can book activities, tours, local parties and transportation services. By booking through Caribe Activo, we establish a direct legit link to establish your reservation. Immediately after you book we are intermediates between you and the establishment, we transmit the reservation details, and later send various emails to confirm the booking on behalf of the establishment.

The information we offer is based on what our suppliers provide us. Although we try to offer the most precise service, we can’t verify or guarantee that all the information is exact, complete or correct. We also do not respond to errors (such as manifestations or typographics), interruptions (due to temporary system or server loss, reparations, updates, web maintenance or other motives), not precise information, misleading or false information. The supplier is at all times responsible for precision and correct information ( both description and price wise) that you may find on our website.

Our services are for personal use only, non comercial. Therefor, reselling, creating deep links, using, copying, monitoring (for example, spider, scrape), showing, downloading or streaming continent, information, software, products or services available are not permitted on our website for any comercial purposes.

Pricing and guarantees

The prices you will find on our website are expressed in American dollars. All prices we show include taxes and may be subject to change, if indicated otherwise on our website or the email confirmation.

Sometimes, on our website, you may be able to find a cheaper price on a specific product. These rates, created by our suppliers, may apply special conditions and restrictions, for example, cancelations and refunds. Read the booking policies before booking the activity.

We want to asure you get the best price on your activities, tours and parties. If after booking with us you find the same product with the same conditions elsewhere for a better price we will match it according to our Price match conditions.

Privacy and cookies

Caribe Activo respects your privacy. Consult our privacy and cookies policy for more information.

Credit card

In some cases, there are products that offer the possibility of making a payment (total or partial, depending on the payment conditions of the receptor) during the booking process through a safe online payment system (as long as your bank offers and supports it). The payment will safely be processed directly from your debit/credit card.

Cancelation, No show and missing payment

when booking an activity, tour or service you are accepting the cancelation and no show policies, as well as other terms and conditions that may affect your reservation.

Remember that a deposit payment is needed (total or partial) for all reservations, they may be canceled anytime before the scheduled date.

No extra charge is applied if the cancelation is made with at least 72 hours before the service is scheduled, after this point you will be asked to provide a medical letter supporting your request.

The reservation deposit will always be refunded by PayPal directly to the card that made the payment.

Payment delays, invalid bank information, invalid debit and credit cards or with no balance are strictly your responsibility and you may not be able to benefit from the deposit refund (on certain activities and non refundable tours) you will not be able to participate unless the supplier agrees applying his terms and conditions. If the missing balance is not paid on the scheduled date there will be an automatic additional 20% charge to your credit card, in addition to the total price, giving Caribe Activo permission to do so without previous notification.

If you need to modify, consult or cancel your reservation, send us a detailed confirmation email with all requests.

Additional correspondence

By booking, you are accepting to receive an email that will be sent a few days before your arrival date where you will find information about the destination and other information and offers. You are also accepting to receive an email that will be sent after your visit, a survey to give us your opinion.

Intelectual property rights

If the contrary isn’t stated, all the software needed for your service or used on our website and all intelectual property (including copyrights) of our content and information on our website belongs to Caribe Activo, his suppliers and distributors.
The information contained in this website is for general information purposes only. The information is provided by Caribe Activo and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Caribe Activo. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Caribe Activo takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Miscellany

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with the laws in force in the Dominican Republic, and any controversy arising out of these general terms and conditions and of our services will be presented only before the competent Courts of Higuey, in the Dominican Republic.

The original English version of these terms and conditions has been translated into other languages. The translated version is a courtesy and unofficial translation, therefore no rights can be extracted from the translation. In case of dispute over the content or interpretation of the terms and conditions, as well as in the case of conflicts, contradictions or discrepancies between the English version and the other versions in other languages, the English version of these terms prevails and is conclusive to the extent permitted by law. You can check the English version on our website (by selecting the language) or ask us in writing to send it to you.
If any provision of these terms and conditions is or becomes invalid or non-binding, you will continue to be bound by the other provisions mentioned above. If this occurs, the invalid provision shall be enforced to the maximum extent permitted by applicable law and, to the extent possible, an effect similar to that of invalid or non-binding provisions shall be accepted, in accordance with the content and purpose of these terms and terms.

About Caribe Activo and its subsidiary companies

Caribe Activo provides the service for booking activities, excursions and parties online. It is a private limited company incorporated under the laws of the Dominican Republic and having its registered office in Bávaro, Punta Cana. It is registered in the Chamber of Commerce of the Dominican Republic with the number 130954496. Caribe Activo is located in Bávaro, Punta Cana, Dominican Republic, and has several groups of affiliated companies (the “affiliated companies”) all over the world. These subsidiaries provide only internal support to and for the benefit of Caribe Activo. Some specific affiliates provide limited customer support services (by phone only). Subsidiaries do not have the power or authority to provide the service, represent Caribe Activo or sign a contract on their behalf. You have no link (legal or contractual) with the subsidiaries. Subsidiary companies do not operate and are not authorized to act as any kind of process agent or Caribe Activo service. Caribe Activo does not accept or assume any other address in any place, location or office in the world (nor in the office of its subsidiaries), other than its registered office in Bávaro, Punta Cana.